Setting Up Change Enablement

Use the Application Setup - Change Enablement page to customize how the Service Desk handles changes.

1. Log in as an Administrator and open the Configuration console.
2. From the Settings pane, select Configure > Organizational Profile > Application Setup.
3. In the Application Setup workspace, select Change Management to display the Application Setup - Change Enablement page.

This is one step of the application setup process. Refer to Setting Up the Application for an overview of the full setup process.

The Application Setup - Change Enablement page walks you through each step of setting up Change Enablement. Neurons for ITSM automatically ties change records to the Change Calendar. No set up is required. However, you can change the name of the workspace and configure access for different roles. Refer to Configuring Calendars for Roles.

• Defining Change Types for Your Organization
• Defining the Change Lifecycle
• Creating a Change Approval Board
• Defining Change Templates
• Configuring the Change Dashboard
• Defining CIs for Change Enablement